Refund Policy

1. Pricing

Malveon offers a Free plan at no charge, a Pro plan billed at $99/month flat, and a Scale plan billed at $499/month flat, each charged monthly in advance. See the pricing page for full plan details.

2. First-payment guarantee

If you are not satisfied, email ladson@malveon.com within 14 days of your first paid charge and we will refund that charge in full. This guarantee applies once per team, to the first payment only.

3. Cancellations

• Cancel anytime, there is no lock-in contract.
• Cancelling stops future billing. You keep access through the end of the billing period you already paid for.
• Outside the 14-day first-payment guarantee, charges for a billing period already underway are not refunded or prorated.

4. Billing errors

If you were charged in error, for example a duplicate charge or billing after you cancelled, email ladson@malveon.com and we will refund the erroneous charge in full.

5. How refunds are processed

Payments are processed by Paddle.com, our Merchant of Record. Approved refunds are issued to your original payment method by Paddle, typically within 5-10 business days.

6. Contact

Email ladson@malveon.com for any refund request or billing question.